Website Native Canadian Centre of Toronto (NCCT)

Job Title: Youth Case Worker
Reports to: Youth Program Manager
Employment Term: Full-time, 13-month contract
Work Hours: Monday-Friday

Native Canadian Centre of Toronto

The Native Canadian Centre of Toronto (NCCT) is a non-profit, charitable organization located in the heart of downtown Toronto. The NCCT offers a wide range of Indigenous programs and services based on Indigenous cultural traditions and teachings.

Mission: To empower the Indigenous community in Toronto by providing programs that support their spiritual, emotional, physical, and mental well-being.
Mandate: To nurture an inclusive environment where all people respect Indigenous knowledge.
Vision: The Native Canadian Centre of Toronto is dedicated to working with all of our relations toward a better future.
Values: Wisdom, Love, Respect, Bravery, Honesty, Humility, and Truth.

The Position

The Youth Case Worker is responsible for providing direct support to clients by using harm reduction, client-centered, anti-oppressive, and trauma-informed approaches. The Youth Case Worker will carry a caseload of clients who are experiencing a range of challenges such as, but not limited to, homelessness, living in poverty/unsafe environments, living with mental health, traumas, substance use, unemployment, social isolation, and/or history with the criminal justice system.

Duties and Responsibilities

• Provide case management services to existing and new youth experiencing a range of challenges;
• Assess situations, presents and implements solutions, and completes corresponding documentation;
• Respond to inquiries, complaints, or emergency situations involving clients;
• Provide an advocacy role for clients;
• Utilize community resources to maximize the client’s independence and to enhance the client’s quality of life;
• Work cooperatively and maintain communication with team members and other service providers to provide a continuum of services and supports to youth;
• Coordinate services and follow-ups with youth and agencies to document use/success of referrals;
• Document youth-related activities accurately and in a timely manner within a computerized case management database;
• Create and maintain record-keeping for all client related matters and prepare correspondence and statistical information as per policy and as required by funding agreements;
• Coordinate skill-building activities and engage residents as required by funding agreements;
• Maintain current knowledge of legislation, services, resources, policies, programs, procedures, and issues affecting clients;
• Participate in regular supervision, case reviews, team meetings, youth council meetings, and training sessions;
• Commit to learn and use an Indigenous language reflective of the NCCT community;
• Other related duties as may be assigned.


• Bachelor’s degree in Social Work or a related field.
• Minimum of 2 years of related experience providing support to vulnerable youth living with or at risk of mental illnesses, problematic substance use, and/or addictions.
• Thorough knowledge and understanding of Indigenous people, culture, history, and traditions.
• An understanding of the therapeutic relationship, and an ability to agree with clients on goals/priorities while respecting their autonomy and individuality.
• Ability to practice active listening skills and ability to interact with clients in a positive and supportive manner.
• Crisis intervention skills, with well-developed problem-solving abilities.
• Strong knowledge of community services and other relevant agencies.
• Strong computer skills and ability to learn new programs relatively quickly.
• Excellent oral and written communication skills.
• Ability to work effectively within a team environment and to interact effectively with groups.


• Working in a manner that preserves confidentiality and seeks to minimize risk;
• Working in a manner that incorporates health promotion and recognizes the social determinants of health;
• Incorporating and strengthening collaborative and interdisciplinary teamwork;
• Respecting and valuing the diversities amongst youth;
• Contributing to the centre’s activities to collect, analyze, and report on data and relevant information, and participate in research;
• Supporting the centre’s student and volunteer placement programs;
• Promoting awareness of and participation in centre activities;
• Flexibility to work on a rotation of shifts.

The successful candidate is expected to contribute positively to the implementation of the NCCT’s vision and mission, operate in a collaborative team setting and maintain high and professional productivity levels and quality of service.

This is a full-time position. Salary is commensurate with qualifications and experience. Although preference will be given to Indigenous applicants (First Nations, Metis and Inuit), all qualified candidates are encouraged to apply.

We thank all applicants for their interest however only those candidates selected for interviews will be contacted.

If this position interests you, and you meet all of the above requirements, please submit your resume and a cover letter:

The Native Canadian Centre of Toronto is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our HR Consultants at or of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.


To apply for this job please visit

Accessibility Toolbar